STORE POLICIES

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MARTINEZ MARTINEZ LLC CHALLENGE COINS & MORE WAS FOUNDED WITH ONE GOAL IN MIND: TO PROVIDE OUR CUSTOMERS WITH A FAIR, PROFESSIONAL, AND REWARDING SHOPPING EXPERIENCE. WE TAKE PRIDE IN THE QUALITY OF OUR PRODUCTS, THE CRAFTSMANSHIP BEHIND OUR CUSTOM WORK, AND THE SERVICE WE PROVIDE THROUGHOUT EVERY ORDER.

PLEASE REVIEW OUR STORE POLICIES CAREFULLY BEFORE PLACING AN ORDER. IF YOU HAVE ANY QUESTIONS REGARDING A PRODUCT, CUSTOM ORDER, DESIGN, OR OUR POLICIES, WE ENCOURAGE YOU TO CONTACT US PRIOR TO MAKING YOUR PURCHASE.

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ALL SALES ARE FINAL

ALL SALES OF STANDARD AND CUSTOM PRODUCTS ARE FINAL. BECAUSE MANY OF OUR ITEMS ARE PRODUCED, PERSONALIZED, OR MANUFACTURED SPECIFICALLY FOR EACH ORDER, WE DO NOT OFFER REFUNDS OR CANCELLATIONS DUE TO A CHANGE OF MIND. CUSTOMERS ARE RESPONSIBLE FOR CAREFULLY REVIEWING ALL PRODUCT DETAILS, DESIGNS, SPECIFICATIONS, QUANTITIES, AND APPROVALS BEFORE FINALIZING THEIR PURCHASE.

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CUSTOM PRODUCTS & PRODUCTION VARIATIONS

MANY OF OUR PRODUCTS INVOLVE HANDCRAFTING, HAND FINISHING, METALWORK, PLATING, POLISHING, COLOR APPLICATION, AND OTHER SPECIALIZED PRODUCTION PROCESSES. AS A RESULT, MINOR VARIATIONS BETWEEN INDIVIDUAL PIECES AND BETWEEN DIGITAL OR PRINTED ARTWORK AND THE FINISHED PHYSICAL PRODUCT MAY OCCUR.

COLORS, METAL FINISHES, TEXTURES, ENGRAVING DEPTHS, POLISHING, AND OTHER DETAILS MAY APPEAR SLIGHTLY DIFFERENT IN THE FINISHED PRODUCT THAN THEY DO ON A COMPUTER SCREEN, DIGITAL PROOF, OR PRINTED IMAGE. MINOR AESTHETIC VARIATIONS OF 5% OR LESS ARE CONSIDERED NORMAL PRODUCTION TOLERANCES AND ARE NOT CONSIDERED PRODUCT DEFECTS.

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DAMAGED OR DEFECTIVE PRODUCTS

IF YOU BELIEVE YOUR ORDER ARRIVED DAMAGED, DEFECTIVE, OR WITH A MATERIAL MANUFACTURING ERROR, PLEASE CONTACT MARTINEZ MARTINEZ LLC WITHIN TWO (2) DAYS OF RECEIPT. PLEASE PROVIDE YOUR ORDER INFORMATION, A DESCRIPTION OF THE ISSUE, AND CLEAR PHOTOGRAPHS SHOWING THE CONCERN.

WE WILL REVIEW THE MATTER AND, WHEN APPLICABLE, WORK TO PROVIDE AN APPROPRIATE RESOLUTION CONSISTENT WITH OUR POLICIES AND APPLICABLE LAW.

BY PLACING AN ORDER WITH MARTINEZ MARTINEZ LLC, THE CUSTOMER ACKNOWLEDGES AND ACCEPTS THESE STORE POLICIES AND THE NORMAL PRODUCTION VARIATIONS ASSOCIATED WITH CUSTOM-MANUFACTURED PRODUCTS.